REARDON BUILDING GROUP

DESIGN · BUILD · RENOVATE

Effective Date: June 2026 | New South Wales, Australia

1. Introduction

Reardon Building Group ("we", "us", or "our") is committed to protecting the privacy of individuals who interact with us, including visitors to our website and prospective clients who submit a consultation request. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and your rights in relation to that information.

By submitting a consultation request or otherwise providing your personal information to us, you agree to the collection and use of your information in accordance with this policy.

2. Who We Are

Business Name: Reardon Building Group

Location: Goulburn New South Wales, Australia

Contact: reardonbuilding@gmail.com

If you have any questions or concerns about how we handle your personal information, please contact us using the details above.

3. Information We Collect

When you complete our Consultation Request Form on our website, we collect the following personal information:

3.1 Contact & Identity Information

• First name and last name

• Email address

• Phone number

3.2 Project Information

• Location of your project

• Project type (new build, major renovation, or extension)

• Whether you have built or renovated before

• Current stage of your project (e.g. land owner just starting out, concept plans, DA/CDC approval, approved plans)

• Ideal project start timeframe

• Indicative budget range

• How you plan to finance your project

• Whether you require assistance with interior design or selections

3.3 Preferences & Other Information

• What matters most to you when choosing a builder (e.g. quality craftsmanship, clear communication, budget transparency)

• How you heard about us (e.g. word of mouth, Instagram, Facebook, Google)

• Any additional information you voluntarily provide in the open text field

We only collect information that is necessary to assess your project enquiry and to provide you with an appropriate response. You are not required to provide all information, however incomplete submissions may limit our ability to follow up effectively.

4. How We Use Your Information

We use the information you provide for the following purposes:

• To review and respond to your consultation request

• To assess the suitability of your project and whether it aligns with our services

• To contact you by phone or email to discuss your project and next steps

• To provide you with relevant information about our building and renovation services

• To understand how our clients find and choose us, so we can improve our marketing and services

• To comply with any applicable legal obligations

We will not use your personal information for any purpose that is unrelated to the above
without your consent.

5. Legal Basis for Processing

We collect and process your personal information on the following grounds:

• Your consent, which you provide by voluntarily completing and submitting the consultation form

• Our legitimate business interest in responding to project enquiries and growing our client base

• Compliance with applicable laws and regulations

6. How We Store and Protect Your Information

We take reasonable steps to protect the personal information we collect from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored securely and access is limited to authorised personnel only.

Our website may use third-party form or CRM platforms to receive and store consultation submissions. These providers are required to handle your information securely and in accordance with applicable privacy laws.

We will retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. If your enquiry does not proceed to an engagement, we will generally retain your information for a reasonable period in case you re-engage with us in the future.

7. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website or managing enquiries (e.g. website platform, email or CRM providers), who are bound by confidentiality obligations

• Where required or permitted by law (e.g. in response to a court order or regulatory request)

• With your consent, in any other circumstance not listed above

We will not disclose your personal information to any third party for their own marketing purposes.

8. Third-Party Websites and Links

Our website may contain links to third-party websites, including our social media pages (Instagram, Facebook). This Privacy Policy applies only to our website and consultation form. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review their privacy policies before providing any personal information.

9. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Request access to the personal information we hold about you

• Request that we correct any personal information that is inaccurate, incomplete, or out of date

• Request that we delete your personal information, subject to any legal obligations
we may have to retain it

• Withdraw your consent to our use of your personal information at any time

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information

To exercise any of these rights, please contact us at the details provided in Section 2. We will respond to your request within a reasonable timeframe.

10. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our site. This information is collected in aggregate and is not linked to your personal identity. You can adjust your browser settings to refuse cookies, however this may affect the functionality of certain parts of our website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact us:

Business: Reardon Building Group